Incidents reported on status page for Hellorider https://hellorider.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/482bb6d95577f257e8e0f90f4ed2a0f8.png https://hellorider.betteruptime.com/ en https://hellorider.betteruptime.com/ Wed, 24 Dec 2025 10:38:29 +0000 https://hellorider.betteruptime.com/#7520ea3d6db918469ad8be894ee0dc79e4fbef1b835de684db417c2a1d02afdc Lease API Queue went down https://hellorider.betteruptime.com/ Wed, 24 Dec 2025 04:53:21 +0000 https://hellorider.betteruptime.com/#e9d5d8c72d41a6f95374ff52fd44caa1c6232af17e600692202172421a76a8dc Lease API Queue recovered https://hellorider.betteruptime.com/ Wed, 24 Dec 2025 04:20:28 +0000 https://hellorider.betteruptime.com/#e9d5d8c72d41a6f95374ff52fd44caa1c6232af17e600692202172421a76a8dc Lease API Queue went down https://hellorider.betteruptime.com/ Tue, 23 Dec 2025 05:26:28 +0000 https://hellorider.betteruptime.com/#9918ccb2ecc42fcb1c4b2e511059e7070414a35d2eb0d0484f22327706921e76 Lease API Queue recovered https://hellorider.betteruptime.com/ Tue, 23 Dec 2025 04:20:31 +0000 https://hellorider.betteruptime.com/#9918ccb2ecc42fcb1c4b2e511059e7070414a35d2eb0d0484f22327706921e76 Lease API Queue went down https://hellorider.betteruptime.com/ Mon, 22 Dec 2025 05:29:27 +0000 https://hellorider.betteruptime.com/#adb25406a70d66dcf371818b405b047160132d79bf7844efb4df5cb5a8f17b24 Lease API Queue recovered https://hellorider.betteruptime.com/ Mon, 22 Dec 2025 04:20:27 +0000 https://hellorider.betteruptime.com/#adb25406a70d66dcf371818b405b047160132d79bf7844efb4df5cb5a8f17b24 Lease API Queue went down https://hellorider.betteruptime.com/ Sun, 21 Dec 2025 05:26:30 +0000 https://hellorider.betteruptime.com/#c030b92a6e1f329ae74f218b4117adde1b6281aa9eb5cff8831a8efa6a59945f Lease API Queue recovered https://hellorider.betteruptime.com/ Sun, 21 Dec 2025 04:20:29 +0000 https://hellorider.betteruptime.com/#c030b92a6e1f329ae74f218b4117adde1b6281aa9eb5cff8831a8efa6a59945f Lease API Queue went down https://hellorider.betteruptime.com/ Sat, 20 Dec 2025 05:20:30 +0000 https://hellorider.betteruptime.com/#413c1d3509f6cf590cde78074b99681cba21c5b1015bee6b8ba3a6c3f9e7656f Lease API Queue recovered https://hellorider.betteruptime.com/ Sat, 20 Dec 2025 04:20:21 +0000 https://hellorider.betteruptime.com/#413c1d3509f6cf590cde78074b99681cba21c5b1015bee6b8ba3a6c3f9e7656f Lease API Queue went down https://hellorider.betteruptime.com/ Fri, 19 Dec 2025 19:23:34 +0000 https://hellorider.betteruptime.com/#b3e131f0053c2db154e72083ea0d6d5d1fb52c07e0e3a88c4af04184c10d818c Lease API Queue recovered https://hellorider.betteruptime.com/ Fri, 19 Dec 2025 13:53:29 +0000 https://hellorider.betteruptime.com/#b3e131f0053c2db154e72083ea0d6d5d1fb52c07e0e3a88c4af04184c10d818c Lease API Queue went down https://hellorider.betteruptime.com/ Fri, 19 Dec 2025 08:59:29 +0000 https://hellorider.betteruptime.com/#2f1c3452cab12a7d9d4af52b4a748bf5dc39afe8ec9863596513e3a4770e6fe8 Lease API Queue recovered https://hellorider.betteruptime.com/ Wed, 17 Dec 2025 14:41:24 +0000 https://hellorider.betteruptime.com/#2f1c3452cab12a7d9d4af52b4a748bf5dc39afe8ec9863596513e3a4770e6fe8 Lease API Queue went down https://hellorider.betteruptime.com/ Wed, 17 Dec 2025 05:26:31 +0000 https://hellorider.betteruptime.com/#bd9a42d652f4bdaec3db7e31774e9d4b7d4514639c2922980ff3ace368bbea22 Lease API Queue recovered https://hellorider.betteruptime.com/ Wed, 17 Dec 2025 04:20:51 +0000 https://hellorider.betteruptime.com/#bd9a42d652f4bdaec3db7e31774e9d4b7d4514639c2922980ff3ace368bbea22 Lease API Queue went down https://hellorider.betteruptime.com/ Tue, 16 Dec 2025 05:26:28 +0000 https://hellorider.betteruptime.com/#3278128bd9c4f0a7a69f946da436b5d08a97ef0a1f9ebac81e7144b754149b37 Lease API Queue recovered https://hellorider.betteruptime.com/ Tue, 16 Dec 2025 04:20:27 +0000 https://hellorider.betteruptime.com/#3278128bd9c4f0a7a69f946da436b5d08a97ef0a1f9ebac81e7144b754149b37 Lease API Queue went down https://hellorider.betteruptime.com/ Mon, 15 Dec 2025 05:26:37 +0000 https://hellorider.betteruptime.com/#815def1f2a5bb4622b0e8485b7347dc9743b0d3dfcf1bfe3d57b440128877676 Lease API Queue recovered https://hellorider.betteruptime.com/ Mon, 15 Dec 2025 04:20:23 +0000 https://hellorider.betteruptime.com/#815def1f2a5bb4622b0e8485b7347dc9743b0d3dfcf1bfe3d57b440128877676 Lease API Queue went down https://hellorider.betteruptime.com/ Sun, 14 Dec 2025 05:26:32 +0000 https://hellorider.betteruptime.com/#393a1058a6739f1db11e6dd75091014bee1341bf5f3ee29767fedbeb68dfc4a0 Lease API Queue recovered https://hellorider.betteruptime.com/ Sun, 14 Dec 2025 04:20:26 +0000 https://hellorider.betteruptime.com/#393a1058a6739f1db11e6dd75091014bee1341bf5f3ee29767fedbeb68dfc4a0 Lease API Queue went down https://hellorider.betteruptime.com/ Sat, 13 Dec 2025 05:26:32 +0000 https://hellorider.betteruptime.com/#12a5610f40b99e65b328071304dba6b39e03141596e14149c57c0ae5587537da Lease API Queue recovered https://hellorider.betteruptime.com/ Sat, 13 Dec 2025 04:20:25 +0000 https://hellorider.betteruptime.com/#12a5610f40b99e65b328071304dba6b39e03141596e14149c57c0ae5587537da Lease API Queue went down https://hellorider.betteruptime.com/ Fri, 12 Dec 2025 05:20:25 +0000 https://hellorider.betteruptime.com/#aacd39403c2bf2eec3f8bc5c95679307b0e6b3d556fabfc76b9f8bafcf30962d Lease API Queue recovered https://hellorider.betteruptime.com/ Fri, 12 Dec 2025 04:20:29 +0000 https://hellorider.betteruptime.com/#aacd39403c2bf2eec3f8bc5c95679307b0e6b3d556fabfc76b9f8bafcf30962d Lease API Queue went down https://hellorider.betteruptime.com/ Thu, 11 Dec 2025 11:11:33 +0000 https://hellorider.betteruptime.com/#c8b1511c97b790c305f4239cd572d1a02cfd60d6b993633fb0a440b9e41afaba Lease API Queue recovered https://hellorider.betteruptime.com/ Tue, 09 Dec 2025 15:09:45 +0000 https://hellorider.betteruptime.com/#c8b1511c97b790c305f4239cd572d1a02cfd60d6b993633fb0a440b9e41afaba Lease API Queue went down https://hellorider.betteruptime.com/ Tue, 09 Dec 2025 04:53:32 +0000 https://hellorider.betteruptime.com/#0c9bb1a93b078978299a7d2ac20f3002dc08493958c1ddfc86c351af41660041 Lease API Queue recovered https://hellorider.betteruptime.com/ Tue, 09 Dec 2025 04:20:36 +0000 https://hellorider.betteruptime.com/#0c9bb1a93b078978299a7d2ac20f3002dc08493958c1ddfc86c351af41660041 Lease API Queue went down https://hellorider.betteruptime.com/ Mon, 08 Dec 2025 16:17:12 +0000 https://hellorider.betteruptime.com/#421826f7ebb8cc5ad04db57ccbc232e92a98ccdd739502add6d6dbc2f47a9680 Lease API Queue recovered https://hellorider.betteruptime.com/ Mon, 08 Dec 2025 15:32:59 +0000 https://hellorider.betteruptime.com/#421826f7ebb8cc5ad04db57ccbc232e92a98ccdd739502add6d6dbc2f47a9680 Lease API Queue went down https://hellorider.betteruptime.com/ Mon, 08 Dec 2025 13:34:53 +0000 https://hellorider.betteruptime.com/#930c7852a5d9abe563c34e4de05787535565266d587bd840dcea145876fd60d3 Checkout API Queue recovered https://hellorider.betteruptime.com/ Mon, 08 Dec 2025 12:49:52 +0000 https://hellorider.betteruptime.com/#930c7852a5d9abe563c34e4de05787535565266d587bd840dcea145876fd60d3 Checkout API Queue went down https://hellorider.betteruptime.com/ Mon, 08 Dec 2025 05:25:05 +0000 https://hellorider.betteruptime.com/#26fcaf0affc79d4d9eb07e4e95ff2f8b4ae7e2d40cbd590714d3f114bd256c2f Lease API Queue recovered https://hellorider.betteruptime.com/ Mon, 08 Dec 2025 04:22:05 +0000 https://hellorider.betteruptime.com/#26fcaf0affc79d4d9eb07e4e95ff2f8b4ae7e2d40cbd590714d3f114bd256c2f Lease API Queue went down https://hellorider.betteruptime.com/ Sun, 07 Dec 2025 05:21:02 +0000 https://hellorider.betteruptime.com/#d7cac1967962d43e1e1ba1e615dc8ea6fda7db83de3a26789d2ed5de188cbe75 Lease API Queue recovered https://hellorider.betteruptime.com/ Sun, 07 Dec 2025 04:20:59 +0000 https://hellorider.betteruptime.com/#d7cac1967962d43e1e1ba1e615dc8ea6fda7db83de3a26789d2ed5de188cbe75 Lease API Queue went down https://hellorider.betteruptime.com/ Sat, 06 Dec 2025 05:20:51 +0000 https://hellorider.betteruptime.com/#f11378d7216d968be06b7a43c0f3309c6b38e41b68e17d6b526032ca5772d5e8 Lease API Queue recovered https://hellorider.betteruptime.com/ Sat, 06 Dec 2025 04:20:51 +0000 https://hellorider.betteruptime.com/#f11378d7216d968be06b7a43c0f3309c6b38e41b68e17d6b526032ca5772d5e8 Lease API Queue went down https://hellorider.betteruptime.com/ Fri, 05 Dec 2025 05:17:20 +0000 https://hellorider.betteruptime.com/#fc76ea8f2eaa53c6e58819cf7fb05070f0fa49dcd3591585a99c36929a381c9f Lease API Queue recovered https://hellorider.betteruptime.com/ Fri, 05 Dec 2025 04:20:15 +0000 https://hellorider.betteruptime.com/#fc76ea8f2eaa53c6e58819cf7fb05070f0fa49dcd3591585a99c36929a381c9f Lease API Queue went down https://hellorider.betteruptime.com/ Thu, 04 Dec 2025 05:19:34 +0000 https://hellorider.betteruptime.com/#50851ac31f4bd916e5fec0ac59321a63b5efddd43ad7ddc715c1fc94d5ff9b27 Lease API Queue recovered https://hellorider.betteruptime.com/ Thu, 04 Dec 2025 04:19:36 +0000 https://hellorider.betteruptime.com/#50851ac31f4bd916e5fec0ac59321a63b5efddd43ad7ddc715c1fc94d5ff9b27 Lease API Queue went down https://hellorider.betteruptime.com/ Wed, 03 Dec 2025 15:13:35 +0000 https://hellorider.betteruptime.com/#903a8f9643e849d0ba0b6c03382ba9021dede918e941544b9a39c2c45b37f746 Lease API Queue recovered https://hellorider.betteruptime.com/ Wed, 03 Dec 2025 15:04:35 +0000 https://hellorider.betteruptime.com/#903a8f9643e849d0ba0b6c03382ba9021dede918e941544b9a39c2c45b37f746 Lease API Queue went down https://hellorider.betteruptime.com/ Wed, 03 Dec 2025 05:18:39 +0000 https://hellorider.betteruptime.com/#7220a87f4b0e46142de234b2bf14718d95c85261f2b5d45b227cc3d00b560edd Lease API Queue recovered https://hellorider.betteruptime.com/ Wed, 03 Dec 2025 04:21:37 +0000 https://hellorider.betteruptime.com/#7220a87f4b0e46142de234b2bf14718d95c85261f2b5d45b227cc3d00b560edd Lease API Queue went down https://hellorider.betteruptime.com/ Tue, 02 Dec 2025 11:50:46 +0000 https://hellorider.betteruptime.com/#ac5be9c75f0d0d382c2354dabad074611eee5fb70c01deeef7435258cac058cd Lease API Queue recovered https://hellorider.betteruptime.com/ Mon, 01 Dec 2025 23:19:54 +0000 https://hellorider.betteruptime.com/#ac5be9c75f0d0d382c2354dabad074611eee5fb70c01deeef7435258cac058cd Lease API Queue went down https://hellorider.betteruptime.com/ Mon, 01 Dec 2025 05:12:24 +0000 https://hellorider.betteruptime.com/#75b31c9475b878d1db6a23f016ca8cef463c42530c1a509c569ce1fce171cd3e Lease API Queue recovered https://hellorider.betteruptime.com/ Mon, 01 Dec 2025 04:21:25 +0000 https://hellorider.betteruptime.com/#75b31c9475b878d1db6a23f016ca8cef463c42530c1a509c569ce1fce171cd3e Lease API Queue went down https://hellorider.betteruptime.com/ Sun, 30 Nov 2025 05:15:03 +0000 https://hellorider.betteruptime.com/#5b479068c8d14cd97bece5a6872c6e02639a0f9a7aacb95b259c2dc2c845da9e Lease API Queue recovered https://hellorider.betteruptime.com/ Sun, 30 Nov 2025 04:21:04 +0000 https://hellorider.betteruptime.com/#5b479068c8d14cd97bece5a6872c6e02639a0f9a7aacb95b259c2dc2c845da9e Lease API Queue went down https://hellorider.betteruptime.com/ Sat, 29 Nov 2025 05:14:57 +0000 https://hellorider.betteruptime.com/#54d96214ecdbfa9b62b56f80712d701ef1d217222a70e58acd09b64c7bb848d3 Lease API Queue recovered https://hellorider.betteruptime.com/ Sat, 29 Nov 2025 04:20:57 +0000 https://hellorider.betteruptime.com/#54d96214ecdbfa9b62b56f80712d701ef1d217222a70e58acd09b64c7bb848d3 Lease API Queue went down https://hellorider.betteruptime.com/ Fri, 28 Nov 2025 05:16:27 +0000 https://hellorider.betteruptime.com/#6be493356d5f1f5cc6192fcc365679d216e94490b2183647cbd92fdaa61af80d Lease API Queue recovered https://hellorider.betteruptime.com/ Fri, 28 Nov 2025 04:19:25 +0000 https://hellorider.betteruptime.com/#6be493356d5f1f5cc6192fcc365679d216e94490b2183647cbd92fdaa61af80d Lease API Queue went down https://hellorider.betteruptime.com/ Thu, 27 Nov 2025 09:17:48 +0000 https://hellorider.betteruptime.com/#6325f8f6a32878994dc7d619a6c3b8b199bb46c0599e269fa4ebced710809b9b Lease API Queue recovered https://hellorider.betteruptime.com/ Thu, 27 Nov 2025 08:59:53 +0000 https://hellorider.betteruptime.com/#6325f8f6a32878994dc7d619a6c3b8b199bb46c0599e269fa4ebced710809b9b Lease API Queue went down https://hellorider.betteruptime.com/ Thu, 27 Nov 2025 05:20:38 +0000 https://hellorider.betteruptime.com/#aa49421509f62881bd081e4391acbcb54f2c566ab23c6a021cb3abc496025cbb Lease API Queue recovered https://hellorider.betteruptime.com/ Thu, 27 Nov 2025 04:20:37 +0000 https://hellorider.betteruptime.com/#aa49421509f62881bd081e4391acbcb54f2c566ab23c6a021cb3abc496025cbb Lease API Queue went down https://hellorider.betteruptime.com/ Wed, 26 Nov 2025 05:19:40 +0000 https://hellorider.betteruptime.com/#1070028def9966c55e83df381b9abedc1835629b16a077bb03049753e2874212 Lease API Queue recovered https://hellorider.betteruptime.com/ Wed, 26 Nov 2025 04:19:37 +0000 https://hellorider.betteruptime.com/#1070028def9966c55e83df381b9abedc1835629b16a077bb03049753e2874212 Lease API Queue went down https://hellorider.betteruptime.com/ Tue, 25 Nov 2025 11:48:59 +0000 https://hellorider.betteruptime.com/#bd4c7936df8cca08a22921feb47f3f6aaad3128c568cba2ad65b62147358153d Lease API Queue recovered https://hellorider.betteruptime.com/ Tue, 25 Nov 2025 11:24:57 +0000 https://hellorider.betteruptime.com/#bd4c7936df8cca08a22921feb47f3f6aaad3128c568cba2ad65b62147358153d Lease API Queue went down https://hellorider.betteruptime.com/ Tue, 25 Nov 2025 09:42:57 +0000 https://hellorider.betteruptime.com/#deec2217cc6681650ffcd6792ac00c511ac92cc3bdbaf6c9cd7b776814d53240 Lease API Queue recovered https://hellorider.betteruptime.com/ Mon, 24 Nov 2025 16:09:38 +0000 https://hellorider.betteruptime.com/#deec2217cc6681650ffcd6792ac00c511ac92cc3bdbaf6c9cd7b776814d53240 Lease API Queue went down https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/129907 Wed, 26 Oct 2022 13:30:00 -0000 https://hellorider.betteruptime.com/incident/129907#da6118380aea036b4345c66bb507583f9e12b827540086cef94b7730933d7f55 We have fixed the export issue which affected a single export task to AFAS.