Incidents reported on status page for Hellorider https://hellorider.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/482bb6d95577f257e8e0f90f4ed2a0f8.png https://hellorider.betteruptime.com/ en https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:20:02 +0000 https://hellorider.betteruptime.com/#69b447a30a72b8cacf153cad5dc70d8b6ec919e4bc583e4122f1a80d1d7d4988 Catalog API Queue recovered https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:19:57 +0000 https://hellorider.betteruptime.com/#071fb21d2b0239aa487b0a42ce1fe0bd2aab1d7bec736d8f640412540756077a Services API recovered https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:19:40 +0000 https://hellorider.betteruptime.com/#2922d3bd21a586454c505ed85ba646229844ea21067b34f5edece16fcc1e8e09 Survey API recovered https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:19:35 +0000 https://hellorider.betteruptime.com/#5f880274f2b2e870d63c88e2f66607168c409d923e4463c8d8a42332a912c5e6 Authentication API recovered https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:19:26 +0000 https://hellorider.betteruptime.com/#a67bdb366aa7655eec839056728b7ab836b0e8b336ff04721d945258a35cee7a Upload API recovered https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:18:51 +0000 https://hellorider.betteruptime.com/#0965b8ed61e304663b1a058b1b24e12bbb0548fbb2f31cc94f84cb235aca4748 Checkout API recovered https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:18:42 +0000 https://hellorider.betteruptime.com/#3d5cd646c1e57336bf97f94cfe970f54d3f6a7042cfc845be60709761d494b6f Catalog API recovered https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:18:18 +0000 https://hellorider.betteruptime.com/#f3ad936216f7b20e3da1ca5adb65435fbd6c79b6b3e8ef12c785d7bbc7b23563 Lease API recovered https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:03:17 +0000 https://hellorider.betteruptime.com/#f3ad936216f7b20e3da1ca5adb65435fbd6c79b6b3e8ef12c785d7bbc7b23563 Lease API went down https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:02:10 +0000 https://hellorider.betteruptime.com/#69b447a30a72b8cacf153cad5dc70d8b6ec919e4bc583e4122f1a80d1d7d4988 Catalog API Queue went down https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:01:50 +0000 https://hellorider.betteruptime.com/#071fb21d2b0239aa487b0a42ce1fe0bd2aab1d7bec736d8f640412540756077a Services API went down https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:01:42 +0000 https://hellorider.betteruptime.com/#2922d3bd21a586454c505ed85ba646229844ea21067b34f5edece16fcc1e8e09 Survey API went down https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:01:31 +0000 https://hellorider.betteruptime.com/#5f880274f2b2e870d63c88e2f66607168c409d923e4463c8d8a42332a912c5e6 Authentication API went down https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:01:17 +0000 https://hellorider.betteruptime.com/#a67bdb366aa7655eec839056728b7ab836b0e8b336ff04721d945258a35cee7a Upload API went down https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:01:09 +0000 https://hellorider.betteruptime.com/#0965b8ed61e304663b1a058b1b24e12bbb0548fbb2f31cc94f84cb235aca4748 Checkout API went down https://hellorider.betteruptime.com/ Mon, 18 May 2026 19:00:54 +0000 https://hellorider.betteruptime.com/#3d5cd646c1e57336bf97f94cfe970f54d3f6a7042cfc845be60709761d494b6f Catalog API went down https://hellorider.betteruptime.com/ Fri, 27 Mar 2026 00:41:09 +0000 https://hellorider.betteruptime.com/#7f2b499808656f8638ce0c3264ab4099c08c15e00164c6751693eabc7772b145 Checkout API Queue went down https://hellorider.betteruptime.com/ Fri, 06 Mar 2026 14:53:10 +0000 https://hellorider.betteruptime.com/#1381057fdb6f2798ccc65e3c0938d9b903f865f49d731bc88d77cbd344504e83 Checkout API Queue recovered https://hellorider.betteruptime.com/ Fri, 06 Mar 2026 13:53:15 +0000 https://hellorider.betteruptime.com/#1381057fdb6f2798ccc65e3c0938d9b903f865f49d731bc88d77cbd344504e83 Checkout API Queue went down https://hellorider.betteruptime.com/ Wed, 24 Dec 2025 10:38:29 +0000 https://hellorider.betteruptime.com/#7520ea3d6db918469ad8be894ee0dc79e4fbef1b835de684db417c2a1d02afdc Lease API Queue went down https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/129907 Wed, 26 Oct 2022 13:30:00 -0000 https://hellorider.betteruptime.com/incident/129907#da6118380aea036b4345c66bb507583f9e12b827540086cef94b7730933d7f55 We have fixed the export issue which affected a single export task to AFAS.