Incidents and maintenance reported on status page for Hellorider https://hellorider.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/482bb6d95577f257e8e0f90f4ed2a0f8.png https://hellorider.betteruptime.com/ en https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 15:08:00 -0000 https://hellorider.betteruptime.com/incident/773138#fb8738740c9a205d473abebad2133c06424c59563c90e1aef43c3cd27d954e9d Incident At around 15:57 our new database instance was finished and activated, which immediately seems to have resolved all issues. We are actively monitoring the situation. Later this week we will write a final update in the application so all users can read how this happened and what we will do to prevent this in the future. https://hellorider.betteruptime.com/incident/773138 Mon, 24 Nov 2025 09:58:00 -0000 https://hellorider.betteruptime.com/incident/773138#672a5f3e266eb11e4f280c3f65d0b1e189aacbde7c62de2e73a2402e1905f946 Incident We are currently experiencing an issue with our database servers. We have identified a process that is rapidly consuming storage space which causes the database to become unresponsive. We are currently optimizing storage and redeploying a new database server instance. Unfortunately this is a timely process and we expect it to take to at least 16:00 CEST. We will update you on this page. This issue also happened briefly on Saturday November 22nd. While we thought we treated the root cause it now turns out we didn't. https://hellorider.betteruptime.com/incident/460694 Thu, 10 Oct 2024 08:29:00 -0000 https://hellorider.betteruptime.com/incident/460694#cf579b4fee6ddc1af29610a4d7c0053263ef8191d64f97ebbcb44c2b537fb1f7 Incident All services were temporarily shutdown on Oct. 9th to perform an RDS (database) update. This was a planned update and was successfully completed in around 45 minutes. https://hellorider.betteruptime.com/incident/129907 Wed, 26 Oct 2022 13:30:00 -0000 https://hellorider.betteruptime.com/incident/129907#da6118380aea036b4345c66bb507583f9e12b827540086cef94b7730933d7f55 Incident We have fixed the export issue which affected a single export task to AFAS.